One-time digital purchases
Credit packs are one-time digital purchases. As a general policy, we do not provide discretionary cash refunds solely for a change of mind or unused credits. This does not limit cancellation, refund or other rights required by applicable law.
Billing and delivery problems
Report duplicate or unauthorized charges, missing credits, or service failures to [email protected]. Include your account email, order reference, purchase date and a short explanation. Do not send passwords, full card numbers or security codes. The operator investigates and arranges an appropriate correction, which may include credit restoration or a cash refund where warranted or required.
Generation reservations
A confirmed generation failure releases the reserved credit once; uncertain tasks remain reserved while their provider status is checked. Returning credits is separate from a cash refund. An image differing from expectations is not automatically a failed task; report the task reference for investigation. Downloads do not incur another credit charge.
Refund processing
Approved or legally required cash refunds are processed through the payment provider. Timing depends on the payment method and provider. Successful refunds freeze the remaining credits associated with that order pending reconciliation; partial refunds require individual reconciliation. A failed refund does not remove credits. We do not promise automatic refunds or a fixed processing deadline.